Job Description

Join the NVFS Family : As a Sales Associate with the Falls Church Clock Tower Thrift Shop, you will play a key role in supporting our mission by creating a welcoming shopping experience and helping drive store operations that fund critical programs across our community. In this role, you will provide excellent customer service, assist with both cashier and donation processing, and support daily store operations. You will collaborate with team members to promote merchandise, meet sales goals, and ensure a positive experience for every customer, donor, and volunteer who walks through our doors.  

Why This Role Matters: The Falls Church Clock Tower Thrift Shop directly supports NVFS programs by generating funding for services that strengthen individuals and families in our community. Through your work, you help create an inclusive, supportive environment while contributing to the success of the store and the impact of our mission.  

Benefits and Compensation : We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing. 

This position has a pay of $15 per hour and is an on-site role.

Work hours: Must work weekends; Minimum commitment of 20 hours per week

In this role, you will :

• Create a superior customer experience by providing high levels of customer service.


• Engage customers, understand their needs, and learn sales and donation opportunities.


• Work well in team environment with other staff and volunteers.


• Maintain orderliness of sales floor and store displays to ensure presentation of items and merchandise are visually appealing to support the customer / buyer experience.


• Assist in marketing efforts working in collaboration with the store manager and other staff.


• Process sales transactions ensuring accuracy of payment.


• Process merchandise following pricing guidelines.


• Process store donations according to established guidelines.


• Foster team environment with other staff and volunteers.


• Assist manager with annual inventories as assigned.


• Work under supervision of Manger and/or Assistant Manager in a timely manner


• Maintain current level of knowledge on NVFS programs and events.

Your Background: We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• Ability to use a cash register, calculator, credit card processing machine and make change accurately


• Related work experience in retail sales and customer service preferred


• Familiarity with Thrift Store and aftermarket pricing a plus


• Marketing experience a plus


• Oral and written fluency in English; Spanish language fluency a plus. Additional language skills always welcome.
  
  
  
  • Must be able to speak English and interact with English-speaking customers/donors without assistance with translation
  
  


• Strong customer service orientation: ability to communicate respectfully, clearly, effectively, tactfully and patiently in-person and on the phone


• Ability to work collaboratively with other thrift store staff


• Excellent at multi-tasking with solution-oriented and collaborative approach


• Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet; working knowledge of Microsoft Office Suite


• Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability

Additional Requirements:

• Successful completion of background checks upon hire


• Must have reliable transportation


• Must be available to work holidays, evening and weekends as needed and on short notice.


• Must be able to lift and move up to 25 pounds of clothing and/or house wares (which may be large or bulky) on and off of retail fixtures such as shelving up to six (6) feet high and clothing racks up to four (4) feet high and z-racks up to six (6) feet high.

Working at (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At NVFS, we value every team member’s contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer, E-Verify participant and drug-free workplace.

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