Job Description
GENERAL SUMMARY This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.
Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra: Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By: Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise: Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. PRIMARY JOB FUNCTIONS Customer Service
- Greet members and guests upon arrival to the Club
- Check members in by swiping their membership card
- Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
- Book appointments, program and class reservations for members
- Provide information regarding Club programming and facilities
- Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
Reception Desk Oversight
- Operate cash register
- Process payments
- Manage/handle cash and balance cash drawer each shift.
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
Cleanliness
- Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays
Communication and Relationships
- Communicate timely and follow up, as appropriate
- Provide membership sales team with guest/prospect lead contact information
- Active participation in required events, required programs, required meetings and required trainings
OTHER JOB FUNCTIONS
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE - Policies and Regulations - Knowledge of company polices.
- Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
- Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
- Computer - Ability to utilize spa software program and email communication software, such as Microsoft Outlook.
EXPERIENCE & EDUCATION - At least one year experience in the hospitality industry or related service position preferred.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- Standing is as needed.
JOB DESCRIPTION REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
Job Tags
Shift work, Weekend work, Day shift, Afternoon shift